Frequently Asked Questions (FAQ）
Hey EVOL!
Find answers about tickets, VIP packages, photos, and show-day arrangements. For the latest updates, visit XLOVUSTOUR.COM.
Tickets & General On-Sale
1. Where can I purchase tickets?
Purchase tickets through the authorized ticketing platforms linked at XLOVUSTOUR.COM.
2. When do tickets go on sale?
Sale dates and times may vary by city. Check the official tour website for the latest information.
3. Is there a ticket presale?
No. There are no presales for any city on the XLOV US TOUR 2026. All tickets will be available during the general public on-sale.
4. Do I need a presale code?
No. Presale codes are not required because there are no presales for this tour.
5. Does my XLOV B.stage membership provide early ticket access?
No. There is no membership-exclusive presale or early ticket access for this tour.
6. Does registering on the tour website give me early ticket access?
No. Registration allows you to receive tour updates but does not provide early ticket access, reserve tickets, or guarantee ticket availability.
7. What time zone are ticket sale times listed in?
Unless otherwise stated, sale times are in the local time zone of the event city.
8. How much do tickets cost?
Prices (USD): GA $69; VIP $159; SCENT $289; MASTERPIECE $389; 1&ONLY $469. Additional fees and applicable taxes apply.
9. Are tickets refundable?
Refunds are subject to the authorized ticketing platform’s policies and applicable laws.
10. Can I transfer or resell my ticket?
Transfers and resale are subject to the ticketing platform’s policies.
11. Can I upgrade my ticket after purchasing it?
No. Ticket upgrades are not available. Please select your preferred category before purchasing.
12. Can I purchase additional VIP benefits or photo opportunities separately?
No. VIP benefits and photo opportunities cannot be purchased as separate add-ons.
VIP Packages & Benefits
13. What’s the difference between GA, VIP, SCENT, MASTERPIECE, and 1&ONLY?
GA includes admission. VIP adds priority entry, hi-touch and exclusive photocards. SCENT adds soundcheck and a 4:8 group photo. MASTERPIECE includes soundcheck, a 4:4 group photo, a poster signed by all four members and a merch kit. 1&ONLY includes soundcheck, a one-on-one photo with your chosen member, a signed solo Polaroid and a merch kit. Refer to the official benefits chart for full details.
14. Do VIP tickets and packages include concert admission?
Yes. All VIP tickets and packages include admission. No separate GA ticket is needed.
15. Does the regular VIP ticket include soundcheck?
No. Soundcheck is included with SCENT, MASTERPIECE and 1&ONLY.
16. Which packages include hi-touch?
VIP, SCENT, MASTERPIECE and 1&ONLY.
17. Which packages include photo opportunities?
SCENT: 4:8 group photo. MASTERPIECE: 4:4 group photo. 1&ONLY: one-on-one photo with your chosen member.
18. Are VIP packages limited in quantity?
Yes. Packages are subject to availability and may sell out.
19. Does VIP guarantee a front-row spot?
No. Priority entry does not guarantee a specific standing position.
20. Can I purchase multiple VIP packages?
Purchases are subject to the ticket limits set by the authorized ticketing platform.
Photo Opportunities
21. What does a 4:8 group photo mean?
A photo featuring all four XLOV members and eight fans, included with SCENT.
22. What does a 4:4 group photo mean?
A photo featuring all four XLOV members and four fans, included with MASTERPIECE.
23. What is the 1&ONLY photo experience?
A one-on-one photo with your chosen XLOV member.
24. Will the 1&ONLY photo be taken on my personal phone?
Yes. Your photo will be taken using your personal phone. Please arrive with your phone charged and ready.
25. Can I choose which member I take my 1&ONLY photo with?
Yes, subject to the member-selection options and availability at purchase.
26. Is the signed Polaroid a photo of me with the member?
No. It is a signed solo photo of your chosen XLOV member.
27. Will I receive a digital copy of my group photo?
Yes. Digital group photos will be delivered by email after the show.
28. When will I receive my group photo?
Within two weeks after the show, at the email address associated with your ticket purchase. Please check your spam or junk folder.
29. Will my 1&ONLY photo also be emailed to me?
No. Your 1&ONLY photo is taken on your personal phone. Email delivery applies to group photos.
30. Can I use my own camera during the group photo session?
Group photos are taken by the official photographer; personal photography is not permitted.
32. Can I request a specific pose?
Poses and interactions are subject to event guidelines and staff instructions.
33. Can my friends and I be in the same group photo?
Group assignments are coordinated by staff; requests cannot be guaranteed.
Hi-Touch & Soundcheck
34. What is a hi-touch experience?
A brief, organized opportunity to greet the XLOV members while moving through the designated hi-touch line.
35. Can I take photos or videos during hi-touch?
Personal photography and video recording are not permitted unless announced.
36. Can I give gifts or letters during hi-touch?
Please do not hand gifts or letters directly to members during hi-touch.
37. What is the soundcheck experience?
Eligible package holders can watch XLOV’s pre-show soundcheck session.
38. When will soundcheck take place?
Before the main concert. Exact times will be announced closer to the show.
39. Can I stay inside the venue after soundcheck?
Eligible VIP package holders may remain inside the venue following soundcheck, subject to event staff instructions.
40. Can I record soundcheck?
Recording policies will be provided in the final VIP instructions.
VIP Check-In & Show Day
41. What time should I arrive?
Arrive at the designated VIP check-in time, which will be announced closer to the show.
42. Where is VIP check-in?
Check-in locations vary by venue and will be communicated before each show.
43. What should I bring?
Your valid event ticket and any additional verification requested in the VIP instructions.
44. Are photo sessions before or after the concert?
VIP photo sessions are scheduled before the concert. Follow the final show schedule.
45. What if I arrive late?
Late arrivals may miss benefits, and missed experiences may not be rescheduled.
46. Can I leave and re-enter?
Re-entry policies vary by venue. Follow venue and event staff instructions.
47. Where and when do I receive VIP merchandise?
Merchandise pickup details will be provided in the final event instructions.
Venues & Accessibility
48. Are concerts general admission or reserved seating?
Configurations vary by city. Check the official ticketing page for your venue.
49. Are there age restrictions?
Check the event listing before buying tickets, especially for minors.
50. Are accessible tickets available?
Contact the venue or authorized ticketing provider for accessible tickets and accommodations.
51. Can I bring a bag, camera, or lightstick?
Permitted items vary by venue. Review the venue’s official policies.
52. Is parking available?
Visit your venue’s official website for parking and transportation information.
Registration & Customer Support
53. I registered but haven’t received emails or texts. What should I do?
Check spam, junk and promotions folders, verify your contact details, and follow official channels for updates.
54. Does registering mean I have a ticket?
No. Registration is not a ticket purchase or reservation.
55. Who handles ticketing issues?
Contact the authorized ticketing platform used for your purchase.
56. Who can help with VIP package questions?
Use the official contact information listed on XLOVUSTOUR.COM.
57. What if I haven’t received my group photo after two weeks?
Check spam or junk first, then contact official website with your show city and ticket details.